Warranty

HotSpot Titanium products are manufactured with great care, which is why we guarantee free repair of all material or structural defects within its warranty period.

Warranty period:

  • 2-year warranty on all other components (calculated from the date on the purchase receipt)
  • 5-year warranty for the registered owner when registered within 3 months of purchase via our product registration form
  • 20-years leakage warranty for the registered owner on corrosion of the titanium tank

What is covered under warranty?

The warranty only applies if:

  • there are material and structural defects (to be assessed by the manufacturer)
  • the system has been installed, used and maintained in accordance with the supplied installation instructions and operating guides
  • the system has not undergone any structural changes or adjustments
  • the defect is not the result of:

- boiling dry;
- inadequate filtration of too hard or too aggressive drinking water;
- aggressive liquids or substances, vapours or gasses;
- internal or external corrosion or calcification;
- the owner's own fault, neglect or improper use.

Warranty exclusion:

  • External labour costs
  • External call-out charges
  • External shipping costs
  • External administration costs
  • External transport damage
  • Secondary damage, such as fire damage, loss of profit, water damage or physical injury
  • Limescale build up due to the filter not being replaced per the below capacity table or annually whichever comes first.       

 

Filter life chart

 

 

     

°D Degrees German

CaCOɜ ppm

Filter life

8

142

2700

9

160

2400

10

178

2150

11

196

1960

12

214

1800

13

231

1660

14

249

1540

15

267

1440

16

285

1350

17

303

1270

18

320

1200

19

338

1130

20

356

1080

21

374

1020

22

392

980

23

409

940

                                                                  

Information on your water hardness can be found on your local water suppliers website. Many have a postcode checker that will allow for a more accurate Calcium content figure. (Hotspot Titanium can be purchased annually via our online webshop directly where a record of previous purchases is kept). 

To submit a warranty claim, please fill out a service form. If you need further help, please do not hesitate to contact us.

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