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Shipping and returns

**Returns Policy**

Thank you for choosing Hotspot Titanium. We want to make sure you have a satisfying shopping experience, and we understand that sometimes you may need to return a product. Please read our returns policy carefully to ensure a smooth process.

**Return Eligibility:**

   - Items must be unused, in the same condition as received, and in their original packaging.

   - Returns must be initiated within 14 days of the purchase date for online orders.

**How to Initiate a Return (Online Orders):**

   - Contact our customer service team on 020 3192 1428 or email [email protected] to request a return authorisation.

   - Provide your order number, the item(s) you wish to return, and the reason for the return.

**Return Process for Orders via Distributors:**

   - If your purchase was made through a distributor, please contact them directly to initiate the return process.

   - The distributor's return policy and procedures will apply in this case.

Restocking Fees:

   - For certain returns, a restocking fee may apply. This fee covers the costs associated with processing and restocking the returned items.


**Refund Process:**

   - Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

   - If approved, the refund will be processed to your original payment method (or directly back to your retailer) within 5 business days.


**6. Exchanges:**

   - We do not offer direct exchanges. If you need a different item, please return the original item and place a new order.


**7. Damaged or Defective Items:**

   - In the case of a damaged or defective item, please contact us immediately with photos of the issue. We will provide further instructions on how to proceed.


**8. Legal Rights:**

   - Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.


**Contact Information:**

   - Hotspot Titanium

   - c/o Elecomm

     Link Business Park

     C4 Old Collery Way

     Beighton, Swallownest,

     Sheffield. S20 1DJ

   - Customer Service: [email protected]

   - Phone: 020 3192 1428

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