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Contact details

HotSpot Titanium UK
90 Rockingham Street
Sheffield, S1 4EB

+44 (0)20 3192 1428
[email protected]

Report a service request or malfunction?

Do you have a question, a remark or a complaint? You can fill out our Repair & Service form or give us a call!

+44 (0)20 3192 1428
[email protected]

Contact form

Simply fill out the form below and we will be in touch.

Service

Do you have a question, a remark or a complaint? You can fill out our Repair & Service form or give us a call!

1 About HotSpot Titanium
1.1 Will it fit in my Kitchen? Do I lose a lot of room in my kitchen cabinets because of the HotSpot Titanium?

The short answer is no, you don’t lose room in your kitchen. The most common standard width for kitchen cabinets is 600mm, but standard carcasses are sold in widths of 300mm, 400mm, 500mm, 800mm and 1,000mm. Vertical dimensions vary, but work surfaces are usually fitted at a height of 910mm. Therefore, HotSpot Titanium water heaters will fit beautifully under your sink!

The measurements of our titanium heaters are as following:

  HotSpot Titanium 4-litre heater(WxHxD): 8.26x12.80x11.22 inches - 209.8 X 325.1 X 284.9 mm

  HotSpot Titanium 8-litre heater (WxHxD): 8.26x20.67x11.22 inches -209.8 X 525 X 284.9 mm

1.2 How much energy does the HotSpot Titanium use? What are the costs?

The standby heat loss, or energy that the HotSpot Titanium uses even when no water is drawn, is approximately 25 Watt for an 8-litre water heater and approximately 16 Watt for a 4-litre water heater. If you think about a typical in-home wireless router, the HotSpot Titanium is equivalent when it comes to energy usage.

It costs an estimate of 9 pence a day for an 8-litre and 6 pence a day for a 4-litre heater (assumed 15 pence / kWh) Remember, this depends on the energy supplier and rates, among other factors.

The below table shows the difference between a conventional kettle and HotSpot Titanium 4 and 8-litre. We have considered the amount of energy it would take to make six 250ml mugs of tea or coffee on six separate occasions with a kettle (partial kettle-fill of 500ml). The cost equated to £0.063p per 24 hours – this based on 3kW Kettle x 84 seconds to boil = 0.07 kWh. With an assumed cost of 15p/kWh x 0.07 kWh = £0.011p.

 

Kettle

HotSpot Titanium 4-litre

HotSpot Titanium 8-litre

Element rating

3kW

2.1kW

2.1kW

Assumed pence per kWh

15p

15p

15p

Cup/Mug size

250ml

250ml

250ml

Break-even point

9 drinks

9 drinks

13 drinks

Energy consumption cost of break-even point (over 24 hour period)

£0.09p

£0.09p

£0.14p

 

1.3 What is the advantage as compared with an electric kettle?

Firstly, instant boiling water at the push of a button or springed-lever! And course, safety and reduced energy use. HotSpot Titanium is the safest boiling water tap; equipped with a unique and patented safety system: Intelliprotect®. With an easy-to-use button, you select one of the three safety levels. In addition, the HotSpot Titanium has a smooth flow, meaning that it produces minimal steam and no spluttering when in use. An electric kettle, on the other hand, is much more unsafe because it always stands on the benchtop, full of (hot) water with a trailing lead. Energy use is also better than the electric kettle. When making water for tea with an electric kettle, you always have to boil more water than needed. Making one cup of tea with a boiling water tap is therefore much more efficient and sustainable.

Save time, money and energy. Instantly filtered boiling water at the push of a button; gone are the days of waiting for the kettle to boil!

1.4 What is the difference between the 4 and 8-litre heater?

The type of water heater depends on your family situation and its use of warm water. Our titanium heaters are available in two sizes: 4-litre and 8-litre versions. The 4-litre is suitable for a family home but larger households may prefer the 8-litre version with built-in combi facility for twice as much boiling water capacity. As well as delivering filtered boiling water to your kitchen tap, the 8-litre combi heater can also deliver instant pressurised hot water to your kitchen mixer tap (easily adjustable between 35 ̊C - 70 ̊C). Compact in size, the heater fits comfortably into your under- sink cupboard. Both models can be installed in combination with our 3-in-1 mixer tap or Solo boiling water tap.  If you have only a cold water connection, then we advise you to use the 8-litre water heater.

1.5 What are the technical specifications for the HotSpot Titanium water heaters?

The table below shows the technical specification for both the 4-litre heater or 8-litre heater. For all product specifications, user manuals and installation guides, head to our Downloads page whereby you can select the necessary documentation. If you can’t find what you’re looking for, please contact us.

 

 

Unit

HotSpot Titanium 4-litre

HotSpot Titanium 8-litre

Dimensions and weights

 

 

 

Capacity of water container

L

4

8

Dimensions (WxHxD)

mm

210 x 325 x 285

210 x 525 x 285

Weight when empty

kg

3,5

5,1

Weight when full

kg

7,5

13,1

Electrical specifications

 

 

 

Power supply voltage

V≈ / Hz

220-240 / 50

220-240 / 50

Power consumption

W

2100

2100

Connection

A

16 A group earthed wall socket

16 A group earthed wall socket

Standing Heat Loss

W

16

25

Hydraulic specifications

 

 

 

Drinking water connection

Inch

G1/2 (1/2”) female

G1/2 (1/2”) female

HotSpot Titanium boiling water tap

 

Special coupling

Special coupling

Hot water connection

Inch

Not available

G3/8 (3/8”) male

Max. water pressure

kPa

800 (8 bar)

800 (8 bar)

Max. flow rate of boiling water

Ipm

ca. 2

ca. 2

1.6 How much (£) are replacement filters and what’s the point in swapping them?

A HotSpopt Titanium water filter cartridge costs £89 (incl. VAT and transport). Our filters trap sediments and debris so they may become clogged with these substances after months of use. If they become too clogged, it becomes difficult for water to pass through. Being diligent about replacing your filters will keep your HotSpot Titanium operating at optimal performance, thus avoiding drinking unwanted chemicals, particles and bacteria, which can cause or lead to serious health problems.

We recommend changing them at least every 12 months, depending on water quality in your area. However, you can check your filter status easily via our Flow meter accessory that keeps constant accurate track of your water filter status, capacity and when it should be replaced. Please note, cartridge performance is dependent upon usage and water hardness in your area.

1.7 Is it safe? What about potential scolding?

Yes! HotSpot Titanium water appliances are fixed; with no trialling lead like a traditional kettle, meaning you’re unable to knock over and potentially cause harm. It is robust, durable and the safest boiling water appliance of its time, equipped with many excellent safety features for total peace of mind.  Our patented and unique safety system, IntelliProtect means minimal steam and no spluttering when in use. With an easy-to-use button, select one of the three safety levels, then push one, two or three times keeping the button pressed to let boiling water flow. When you release the button, the flow will stop immediately. So, it’s super safe at all times!

1.8 Is it child and fool-proof? Can my children open the tap

Yes! HotSpot Titanium boiling water taps are the safest of their time due to our unique safety system. Our Residential taps have the patented IntelliProtect® safety system allows you to adjust safety levels of your tap, ensuring you or your children, can't accidentally turn it on. Easily adjust the temperature to cold or warm with the grip and use its boiling water function with a push of a button, with a smooth flow.

While our Professional taps come with child-safe springed-lever that closes when released.

1.9 I bet it’s not really 100°C, my kettle will deliver hotter.

It really is! Courtesy of its pressurised vessel that allows water to be kept at 100°C before being dispensed. The boiling water remains in the tank at around 5 degrees above boiling point; ensuring water comes out exactly at the boiling point of 100°C (unlike many other hot water taps). As a result, you can expect minimal steam and smooth flow when using our filtered boiling water appliance.

1.10 How much does the HotSpot Titanium cost?

Starting price for a 3-in-1 tap £1,198 - including VAT and installation We have a variety of 3-in-1, mixer and solo taps. View our product range and each model’s features, finish and benefits.

1.11 Where can I see a live display of HotSpot Titanium water appliance?

We have a number of places whereby you can view a live display of HotSpot Titanium taps. This map shows all options, simply enter your postcode to find your nearest live display.

1.12 Can I retrofit a HotSpot Titanium?

Yes, you can. All you need to do is choose the boiling water appliance that best suits you and your household needs, order it via our online shop and choose to either have it installed by a plumber of your choice, or we can offer you an installation service - contact us for more info.

2 About our warranty
2.1 How long does the warranty last?

HotSpot Titanium products are manufactured with great care, which is why we guarantee free repair of all material or structural defects within its warranty period.

Warranty period:

  • 2-year warranty on all other components (calculated from the date on the receipt);
  • 5-year warranty extension once your product is registered via our website.
  • 20-years leakage warranty on our titanium tank
2.2 How do I submit a warranty claim?

To submit a warranty claim, please fill out a service form. If you need further help, please do not hesitate to contact us.

3 About maintenance
3.1 Does my water heater use energy when it is switched off?

Yes. When the water heater is switched off, it will keep using a minimum amount of electricity (less than 1 W).

3.2 How do I take care of my tap?

To prevent water spots forming on your tap, we advise drying it with a soft dry cloth after each use. Please avoid cleaning the tap with aggressive cleaning agents because the coating of HotSpot Titanium taps is not resistant to cleaning agents such as vinegar or an all-purpose cleaner. The citric acid in such agents removes the tap’s coating, revealing the pink brass underneath.

3.3 Can I connect my own boiling water tap to the HotSpot Titanium water heater?

No. HotSpot Titanium boiling water heaters only work in combination with an original HotSpot Titanium tap. To match the design of your kitchen as best as possible, HotSpot Titanium supplies a number of different models and finishes to suit your personal style. View our range of boiling water taps.

3.4 How do I turn my water heater on/off?

Every HotSpot Titanium water heater has an ‘on/off switch. Simply press this button for at least 0.5 seconds to turn it on and off.

3.5 Is boiling water really coming out of the tap? I don’t see any steam.

Yes, it is. The tap provides boiling water, with minimal steam and no splutter, when in use. We have opted to use a calm water jet, therefore it doesn’t splash and super safe!

Water in the reservoir of the water heater is continuously above 100 °C. Because of the high pressure in the reservoir, the temperature can reach above 100 °C without the water boiling or evaporating.

4 About our webshop
4.1 Where can I buy the HotSpot Titanium?

You can purchase any of our residential boiling water appliances via our webshop. Would you like to see an appliance in action? Check out our locator for a live display near you!

4.2 How do I order a filter cartridge?

You can order a new filter cartridge in our webshop.

4.3 What are the shipping costs?

We do not charge shipping on our residential boiling water appliances or filters. A new appliance will always be delivered and installed by one of our certified engineers. Filter cartridges will be sent as a boxed product.

4.4 What are the accepted payment methods?

You can pay by Debit/Credit card & PayPal.

4.5 Do you accept payment after receiving the products?

No, but we do accept all major credit cards and PayPal as payment methods.

4.6 I did not receive an order confirmation, did you received my order?

If you didn’t receive an order confirmation there is a possibility that something has gone wrong and the order hasn’t been placed. Please contact us so we can ensure your order gets sent out as quickly as possible.

4.7 How is the HotSpot Titanium installed?

Installation is super easy! We arrange a time that suits you and an engineer will come and install your HotSpot Titanium.

4.8 What happens after placing an order?

Firstly, you will receive an email confirmation. Secondly, we will contact you to book an appointment for installation, which you will then need to confirm and advise of specific requirements. You will be contacted within 1-2 business days after placing the order.

4.9 When can I plan an installation?

Installation can be conducted anytime between 9.00-17.00, Monday-Friday. We do not carry out installations during weekends, evenings or public holidays.

Contact us
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About HotSpot Titanium

Will it fit in my Kitchen? Do I lose a lot of room in my kitchen cabinets because of the HotSpot Titanium?
How much energy does the HotSpot Titanium use? What are the costs?
What is the advantage as compared with an electric kettle?
What is the difference between the 4 and 8-litre heater?
What are the technical specifications for the HotSpot Titanium water heaters?
How much (£) are replacement filters and what’s the point in swapping them?
Is it safe? What about potential scolding?
Is it child and fool-proof? Can my children open the tap
I bet it’s not really 100°C, my kettle will deliver hotter.
How much does the HotSpot Titanium cost?
Where can I see a live display of HotSpot Titanium water appliance?
Can I retrofit a HotSpot Titanium?

About our warranty

How long does the warranty last?
How do I submit a warranty claim?

About maintenance

Does my water heater use energy when it is switched off?
How do I take care of my tap?
Can I connect my own boiling water tap to the HotSpot Titanium water heater?
How do I turn my water heater on/off?
Is boiling water really coming out of the tap? I don’t see any steam.

About our webshop

Where can I buy the HotSpot Titanium?
How do I order a filter cartridge?
What are the shipping costs?
What are the accepted payment methods?
Do you accept payment after receiving the products?
I did not receive an order confirmation, did you received my order?
How is the HotSpot Titanium installed?
What happens after placing an order?
When can I plan an installation?
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